Marcus & Millichap Uses Henry to Move Faster

For Kodi Traver and the French Retail team at Marcus & Millichap, success is measured in concrete outputs: calls, listings, proposals, deals, and the number of evaluations they can get in front of clients. In that environment, speed matters, but so does polish. Henry is helping the team improve both.

The Challenge

Traver works across Marcus & Millichap’s National Retail Group and French Retail team, with a focus on institutional retail and multi-tenant grocery-anchored assets, especially in New York and Connecticut. The work is high volume and detail intensive. Before Henry, much of the process required long hours spent organizing materials, packaging analysis, and turning underwriting into client-ready output. The underwriting itself still matters most, but the administrative and presentation layer around it can consume enormous time.

The Solution

Marcus & Millichap uses Henry alongside its existing workflow to accelerate the path from raw deal materials to polished client-facing output. Once the team has gathered source files and completed its internal underwriting, Henry helps organize the analysis, assemble visuals, and turn that work into cleaner evaluation and marketing materials. Henry reduces a meaningful amount of the administrative burden that normally sits between underwriting and delivery.

Traver described Henry less like a simple AI tool and more like an extension of the team. “It’s not even really just like a regular AI,” he said. “Henry’s almost like a second office of agents.” That is how the platform is being used in practice: not to replace broker judgment, but to support the packaging, organization, and production work that helps the team move faster.

The Impact

That speed is already showing up in the team’s day-to-day work. Traver said Henry has been especially helpful in producing valuations faster and moving from evaluation work into OM creation more quickly. The platform still requires edits and refinement, especially around formatting and presentation, but even with those adjustments the time savings are meaningful.

“Putting this work and analysis in front of clients quicker has been really, really helpful,” he said.

Why It Matters

Traver has only been using Henry for about a month, so he was careful not to overstate hard ROI yet. He expects the clearer quantitative picture to emerge over the next quarter as the team reviews valuation volume and output more closely. Even without that data, the immediate value is obvious: more speed, more throughput, and less time lost to repetitive administrative work.

He framed it simply. “Henry feels like a new teammate,” Traver said. “But, he never sleeps and always gets work done fast!”

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